Help
Contact Wandura in your team's Wandura Discord channel: each partner team works with Wandura in its own channel. This page explains what to contact Wandura about and what to include so that problems are solved quickly.
Where to get help
- Wandura, in your team's Wandura Discord channel. For onboarding, licence and window changes, suspected outages and anything this documentation does not answer.
- partner.wandura.ai. Members with the Admin or Developer role create, rotate and revoke every key on the Developers page, playback keys included, without contacting anyone.
What to contact us about
| Topic | Examples |
|---|---|
| Licences | A film is missing from your catalog, or not_entitled appears for a film you expect to stream. |
| Rate limits | Your normal traffic reaches the ceiling. |
| Incidents | A playback key may have leaked. Revoke it first (any Admin or Developer can), then tell us. |
| Outages | Repeated 502 or 503 responses. |
What to include
Include as much of this as you can:
- The endpoint and HTTP method.
- The time of the request, in UTC.
- The HTTP status, the
error_codeorcode, and thereasonif there was one. - The
episode_id(orfilm_refandepisode_no) and theviewer_refyou sent, for playback problems. - The key prefix shown on the Developers page, for example
wnd_live_ab12cd.
Warning: Never send a full API key or a
play_auth_tokento anyone, including Wandura. The key prefix is enough to identify a key.
Updated 1 Oct 2026 · Change history (4)