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- 1 Oct 2026 · +3 −4 lines
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⋯ ## Where to get help - - **Wandura**, in your team's Wandura Discord channel. For onboarding, playback keys, key rotation for playback keys, licence and window changes, suspected outages and anything this documentation does not answer. - - **[partner.wandura.ai](https://partner.wandura.ai).** Members with the Admin or Developer role create, rotate and revoke self-serve keys on the **Developers** page without contacting anyone. + - **Wandura**, in your team's Wandura Discord channel. For onboarding, licence and window changes, suspected outages and anything this documentation does not answer. + - **[partner.wandura.ai](https://partner.wandura.ai).** Members with the Admin or Developer role create, rotate and revoke every key on the **Developers** page, playback keys included, without contacting anyone. ## What to contact us about ⋯ | Topic | Examples | |---|---| - | Access | You need a key with the `playback` scope, or a playback key rotated. | | Licences | A film is missing from your catalog, or `not_entitled` appears for a film you expect to stream. | | Rate limits | Your normal traffic reaches the ceiling. | - | Incidents | A playback key may have leaked. Revoke it first if you are an Admin, then tell us. | + | Incidents | A playback key may have leaked. Revoke it first (any Admin or Developer can), then tell us. | | Outages | Repeated `502` or `503` responses. | ⋯
- 1 Oct 2026 · +2 −2 lines
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# Support - Contact Wandura through the channel named in your agreement. This page explains what to contact Wandura about and what to include so that problems are solved quickly. + Contact Wandura in your team's Wandura Discord channel: each partner team works with Wandura in its own channel. This page explains what to contact Wandura about and what to include so that problems are solved quickly. ## Where to get help - - **Wandura**, through the channel named in your agreement. For playback keys, key rotation for playback keys, licence and window changes, suspected outages and anything this documentation does not answer. + - **Wandura**, in your team's Wandura Discord channel. For onboarding, playback keys, key rotation for playback keys, licence and window changes, suspected outages and anything this documentation does not answer. - **[partner.wandura.ai](https://partner.wandura.ai).** Members with the Admin or Developer role create, rotate and revoke self-serve keys on the **Developers** page without contacting anyone. ⋯
- 1 Oct 2026 · +2 −4 lines
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# Support - Your organisation has a Wandura partner contact who handles your integration. This page explains what to contact them about and what to include so that problems are solved quickly. + Contact Wandura through the channel named in your agreement. This page explains what to contact Wandura about and what to include so that problems are solved quickly. ## Where to get help - - **Your Wandura partner contact.** For playback keys, key rotation for playback keys, licence and window changes, suspected outages and anything this documentation does not answer. + - **Wandura**, through the channel named in your agreement. For playback keys, key rotation for playback keys, licence and window changes, suspected outages and anything this documentation does not answer. - **[partner.wandura.ai](https://partner.wandura.ai).** Members with the Admin or Developer role create, rotate and revoke self-serve keys on the **Developers** page without contacting anyone. - If you do not know who your partner contact is, ask the Admin of your organisation on partner.wandura.ai. - ## What to contact us about ⋯
- 29 Sept 2026 · Page created