Errors

TL;DR — Branch on error_code (creatives: the numeric code), never on the message. Keep a default branch: an unknown code is handled by its HTTP status class (429 and 5xx retry, other 4xx do not). This page lists every status and code each endpoint returns, with what your app shows and what your backend does. When to retry, and how: the retry policy.

Error formats

Flat format

Catalog, playback, configuration and open video use a flat object:

{
  "error": "Episode not found or not ready to stream",
  "error_code": "not_ready"
}

Field	Type	Description
`error`	string	A message for your logs. Do not show it to viewers and do not parse it, except where a row below says the code is in `error`.
`error_code`	string	The machine-readable code. Branch on it. Absent on a few errors (shown as none below).
`reason`	string	With `not_entitled`, and with `429` `prefetch_shed`: the detail.
`fields`	array of strings	With `invalid_device_info`: the device values that were rejected.
`protection`	string	With `sdk_required`: the protection level of the episode.
`supported_versions`, `latest_version`, `upgrade_to`		With `unsupported_version`: what you can send instead.

A few 4xx answers carry no error_code and put a stable code in error instead: org_suspended, app_not_registered, collection_not_found and video_not_found. Compare the whole string.

Creatives envelope

The creatives endpoints wrap errors in an envelope with a numeric code. Errors have no data field:

{
  "code": 4011,
  "message": "Invalid or revoked API key",
  "server_time": 1790679032
}

code is four digits: the first three are the HTTP status. Two creatives answers use the flat format instead: 429 rate_limited and 400 unsupported_version.

Request id

Every response carries a Wandura-Request-Id header (for example req_01J9Z3W2N8V4K7D5QX6T0B1C2M), and every JSON error body, flat or envelope, a request_id field with the same value. Log it, and quote it when you contact support: it finds the exact request in Wandura's logs.

Handle errors by code

You received	Do
A code listed on this page	Follow its row.
An unknown `error_code` with `429`	Wait `Retry-After`, then retry.
An unknown `error_code` with another `4xx`	Do not retry. Show a generic error and alert your engineers.
An unknown `error_code` with a `5xx`	Retry with backoff, like `503`.
No body, or a body that is not JSON	Decide by status class, the same way.

New codes can appear within v1 at any time; an app without a default branch shows a blank screen when one does. Never show error or message to viewers: map codes to your own text.

`Retry-After`

Sent with every 429, and with the 503s marked "after Retry-After" below. Never retry sooner. 503 not_ready, creatives 503s, 502 and 500 carry none: use backoff.

Messages for viewers

The "Your app shows" column below uses these four messages. Use your own wording.

Message	When
Unavailable — "This title is no longer available"	The licence is not active.
Not yet — "Not available yet"	The episode is not playable right now.
Busy — "Busy, try again in a moment"	Retried and still failing temporarily.
Broken — "Couldn't load this episode"	A problem in your integration. Alert your engineers.

Every endpoint

Every path

Status	Code	When	Retry?	Do
404	`not_found`	Unknown path under `/api/delivery/v1/`, any method. No `Wandura-Version` header.	No	Fix the path.
405	none (empty body)	A real path with the wrong method, for example `GET /playback`. The `Allow` header lists the right one.	No	Fix the method.

Catalog

GET /api/delivery/v1/catalog

Status	Code	When	Retry?	Your app shows	Your backend does
400	`invalid_request`	`limit` is not 1–200, or `cursor` was changed.	No	—	Fix the request. Restart the walk from page one.
400	`unsupported_version`	The `Wandura-Version` header, or your key's pin, is unknown or retired.	No	—	Send a supported version; see Migrating versions.
401	none	Header missing, or key unknown or revoked.	No	—	Check the key. Keep your previous catalog.
403	none	The key lacks `metadata:read`.	No	—	Use a key with that scope.
403	`org_suspended` (in `error`)	Your organisation is suspended.	No	—	Keep your copy, stop selling, contact Wandura.
429	`rate_limited`	Catalog limit reached.	After `Retry-After`	—	Wait, then find the loop.
503	`service_unavailable`	Wandura could not check the key in time. The key is fine.	After `Retry-After`	—	Retry. Never rotate the key for this.
503	`service_unavailable`	Wandura could not read the catalog in time (`Could not read the catalog in time — retry`).	After `Retry-After`	—	Retry. Never treat it as an empty catalog.

List series

GET /api/delivery/v1/series

Status	Code	When	Retry?	Your backend does
400	`unsupported_version` (flat)	Unknown or retired dated version.	No	Send a supported version.
401	`4010`	No `Authorization: Bearer` header.	No	Fix the request.
401	`4011`	Key unknown or revoked.	No	Check the key.
403	`4030`	The key lacks `metadata:read`.	No	Use a key with that scope.
403	`4031`	Your organisation is suspended.	No	Contact Wandura.
422	`4220`	`limit` is not 1–100, `updated_since` is not epoch seconds, or `cursor` is not a value this endpoint returned.	No	Fix the request; restart from your last checkpoint.
429	`rate_limited` (flat)	Catalog limit reached (shared with the catalog).	After `Retry-After`	Wait; sync less often.
503	`5030`	The list is temporarily unavailable.	Backoff	Retry; keep your checkpoint.
503	`5031`	Wandura could not check the key in time.	Backoff	Retry. Do not rotate the key.

Get series metadata

GET /api/delivery/v1/series/{code}

Status	Code	When	Retry?	Your backend does
400	`unsupported_version` (flat)	Unknown or retired dated version.	No	Send a supported version.
401	`4010`	No `Authorization: Bearer` header.	No	Fix the request.
401	`4011`	Key unknown or revoked.	No	Check the key.
403	`4030`	The key lacks `metadata:read`.	No	Use a key with that scope.
403	`4031`	Your organisation is suspended.	No	Contact Wandura.
404	`4040`	No such series, or your organisation may not stream it (the same answer on purpose).	No	Stop showing it; check the list.
429	`rate_limited` (flat)	Catalog limit reached (shared with the catalog).	After `Retry-After`	Wait.
503	`5030`	The series is temporarily unavailable.	Backoff	Retry.
503	`5031`	Wandura could not check the key in time.	Backoff	Retry.

List playlists

GET /api/delivery/v1/playlists

Status	Code	When	Retry?	Your backend does
400	`unsupported_version` (flat)	Unknown or retired dated version.	No	Send a supported version.
401	`4010`	No `Authorization: Bearer` header.	No	Fix the request.
401	`4011`	Key unknown or revoked.	No	Check the key.
403	`4030`	The key lacks `metadata:read`.	No	Use a key with that scope.
403	`4031`	Your organisation is suspended.	No	Contact Wandura.
403	`4032`	Your organisation licenses films, not video.	No	Use List series.
404	`4040`	The `category` is not in the library.	No	Check the Category slug.
422	`4220`	`limit` is not 1–100, `updated_since` is not epoch seconds, `category` is not a slug, or `cursor` is not a value this endpoint returned.	No	Fix the request; restart from your last checkpoint.
429	`rate_limited` (flat)	Catalog limit reached (shared with the catalog).	After `Retry-After`	Wait; sync less often.
503	`5030`	The list is temporarily unavailable.	Backoff	Retry; keep your checkpoint.
503	`5031`	Wandura could not check the key in time.	Backoff	Retry. Do not rotate the key.

Get playlist metadata

GET /api/delivery/v1/playlists/{code}

Status	Code	When	Retry?	Your backend does
400	`unsupported_version` (flat)	Unknown or retired dated version.	No	Send a supported version.
401	`4010`	No `Authorization: Bearer` header.	No	Fix the request.
401	`4011`	Key unknown or revoked.	No	Check the key.
403	`4030`	The key lacks `metadata:read`.	No	Use a key with that scope.
403	`4031`	Your organisation is suspended.	No	Contact Wandura.
403	`4032`	Your organisation licenses films, not video.	No	Use Get series metadata.
404	`4040`	No such playlist, or it is no longer in the library (the same answer on purpose).	No	Stop showing it; check the list.
429	`rate_limited` (flat)	Catalog limit reached (shared with the catalog).	After `Retry-After`	Wait.
503	`5030`	The playlist is temporarily unavailable.	Backoff	Retry.
503	`5031`	Wandura could not check the key in time.	Backoff	Retry.

Playback

POST /api/delivery/v1/playback. In a batch, the request-level rows answer the whole request; the per-ticket rows come back inside items[], each with its own status (and retry_after instead of the header).

Whole request

Status	Code	When	Retry?	Your app shows	Your backend does
400	none	The body is not JSON, or has neither `episode_id` nor `film_ref` with a numeric `episode_no`.	No	Broken	Fix the request.
400	`invalid_request`	Only one of `union_info` and `drm_kek`, or a malformed batch.	No	Broken	Fix the request.
400	`invalid_device_info`	A device value is empty-looking, for example `"(null)"`, or under 8 characters. `fields` names it.	No	Broken	Fix how the app reads the Player SDK values. Alert.
400	`unsupported_version`	Unknown or retired dated version.	No	Broken	See Migrating versions.
401	none	Header missing, or key unknown or revoked.	No	Broken	Check the key. Alert.
403	none	The key lacks `playback`.	No	Broken	Use a playback key.
429	`rate_limited`	Playback limit reached for every item. With `"reason": "prefetch_shed"`: prefetch is paused near the limit.	After `Retry-After`	Busy (play); nothing (prefetch)	Retry plays; drop prefetches. See Rate limits.
503	`service_unavailable`	Wandura could not check the key in time.	After `Retry-After`	Busy	Retry. Do not rotate the key.
500	none (rare)	An unexpected error. The JSON body carries `request_id`.	Backoff	Busy	Retry once; report it with the request id.

Per ticket (top level for a single episode, or one item of a batch)

Status	Code	When	Retry?	Your app shows	Your backend does
403	`not_entitled`	Your organisation may not stream this film right now. `reason` says why (table below).	No	Unavailable	Log `reason`. Stop selling the film once your next catalog sync confirms it is gone.
404	`not_ready`	The episode or film is unknown, not published or not ready.	No	Not yet	Refresh your catalog.
409	`sdk_required`	Encrypted episode and no device values.	No	Broken	Send `union_info` and `drm_kek`. Alert.
429	`rate_limited`	This item could not be admitted (batch only). `reason` `prefetch_shed` for a paused prefetch.	After `retry_after`	Nothing for a prefetch	Retry this item only.
502	none	The stream could not be prepared, or the play token could not be signed.	Backoff	Busy	Retry, then report.
503	`not_ready`	No playable version of the episode right now. No `Retry-After`.	Not now	Not yet	Try again later (next play or sync).
503	`service_unavailable`	The video provider did not answer in time (`The video provider did not answer in time — retry`).	After `Retry-After` (2 s)	Busy	Retry. The episode is not missing.
503	`service_unavailable`	The ticket could not be issued right now (`Could not issue this grant right now — retry`).	After `Retry-After`	Busy	Retry.

Do not take irreversible steps on one answer. Before you stop selling a film or refund viewers because of not_entitled or not_ready, confirm it with your next catalog sync: a withdrawn film disappears from the catalog.

If Wandura cannot check your licence or the episode in time while issuing a ticket, it answers 503 service_unavailable (Could not check the licence or episode right now — retry) with Retry-After, never 404 or 403. Keep selling, and retry.

`not_entitled` reasons

Log reason and quote it to support, but show the same screen for all of them: new reasons may be added.

`reason`	Meaning
`org_suspended`	Your organisation's access is suspended.
`entitlement_not_found`	Your organisation has no licence for this film.
`entitlement_suspended`	Your licence for this film is suspended.
`streaming_disabled`	Your licence for this film does not include streaming.
`outside_window`	Today (UTC) is outside your licence window.

Configuration

GET /api/delivery/v1/config

Status	Code	When	Retry?	Your backend does
400	`unsupported_version`	Unknown or retired dated version.	No	Send a supported version.
401	none	Header missing, or key unknown or revoked.	No	Check the key.
403	`org_suspended` (in `error`)	Your organisation is suspended.	No	Contact Wandura.
429	`rate_limited`	Configuration limit reached.	After `Retry-After`	Read it less often: at start-up or every few hours.
503	`service_unavailable`	Wandura could not check the key in time.	After `Retry-After`	Retry; keep the configuration you had.
503	`service_unavailable`	Wandura could not read your configuration in time (`Could not read your configuration in time — retry`).	After `Retry-After`	Retry; keep the configuration you had.

List creatives

GET /api/delivery/v1/creatives

Status	Code	When	Retry?	Your backend does
400	`unsupported_version` (flat)	Unknown or retired dated version.	No	Send a supported version.
401	`4010`	No `Authorization: Bearer` header.	No	Fix the request.
401	`4011`	Key unknown or revoked.	No	Check the key.
403	`4030`	The key lacks `creatives:export`.	No	Use a key with that scope.
403	`4031`	Your organisation is suspended.	No	Contact Wandura.
422	`4220`	`limit` is not 1–100 (an empty `limit=` counts as 0).	No	Fix the request.
422	`4221`	`updated_since` is not epoch seconds.	No	Fix the request.
422	`4222`	`cursor` is not valid.	No	Restart from your last checkpoint.
429	`rate_limited` (flat)	Creatives limit reached.	After `Retry-After`	Wait; sync less often.
503	`5030`	The feed is temporarily unavailable.	Backoff	Retry; keep your checkpoint.
503	`5031`	Wandura could not check the key in time.	Backoff	Retry. Do not rotate the key.

Get a creative

GET /api/delivery/v1/creatives/{id}

Status	Code	When	Retry?	Your backend does
400	`unsupported_version` (flat)	Unknown or retired dated version.	No	Send a supported version.
401	`4010`	No `Authorization: Bearer` header.	No	Fix the request.
401	`4011`	Key unknown or revoked.	No	Check the key.
403	`4030`	The key lacks `creatives:export`.	No	Use a key with that scope.
403	`4031`	Your organisation is suspended.	No	Contact Wandura.
404	`4040`	No approved creative with this ID for your organisation (also: the ID is not a UUID).	No	Remove it from your active set.
429	`rate_limited` (flat)	Creatives limit reached (shared with the list).	After `Retry-After`	Wait.
503	`5030`	The feed is temporarily unavailable.	Backoff	Retry.
503	`5031`	Wandura could not check the key in time.	Backoff	Retry.

Download a creative's final file

GET /api/delivery/v1/creatives/{id}/file

Status	Code	When	Retry?	Your backend does
400	`unsupported_version` (flat)	Unknown or retired dated version.	No	Send a supported version.
401	`4010`	No `Authorization: Bearer` header.	No	Fix the request.
401	`4011`	Key unknown or revoked.	No	Check the key.
403	`4030`	The key lacks `creatives:export`.	No	Use a key with that scope.
403	`4031`	Your organisation is suspended.	No	Contact Wandura.
403	`4032`	`rights_ended`: your export rights for the film have ended.	No	Stop using the creative.
404	`4040`	No approved creative with this ID for your organisation (also: the ID is not a UUID).	No	Remove it from your active set.
409	`4090`	`final_not_ready`: the final file is not ready yet.	Later	Retry when the record's `final.ready` is `true`.
429	`rate_limited` (flat)	Creatives limit reached (shared with the other creatives endpoints).	After `Retry-After`	Wait.
503	`5030`	Creative data is temporarily unavailable.	Backoff	Retry.
503	`5031`	Wandura could not check the key in time.	Backoff	Retry.
503	`5032`	The download link could not be prepared.	Backoff	Retry.

List open videos

GET /api/delivery/v1/videos

Status	Code	When	Retry?	Your backend does
400	none	`cursor` is not a token this endpoint issued, or `limit` is not 1–200.	No	Fix the request; restart the sweep.
400	`unsupported_version`	Unknown or retired dated version.	No	Send a supported version.
401	none	Header missing, or key unknown or revoked.	No	Check the key.
403	none	The key lacks `videos:read`.	No	Use the app's open video key.
403	`app_not_registered` (in `error`)	The key is not bound to an app.	No	Register the app; use that app's key.
403	`org_suspended` (in `error`)	Your organisation is suspended.	No	Contact Wandura.
404	`collection_not_found` (in `error`)	Unknown, unpublished or not granted to you.	No	Check the collection code.
429	`rate_limited`	List limit reached.	After `Retry-After`	Wait; cache the list.
500	none	The list could not be read.	Backoff	Retry; keep serving your previous list.
503	`service_unavailable`	Wandura could not check the key in time.	After `Retry-After`	Retry.

Get one open video

GET /api/delivery/v1/videos/{id}

Status	Code	When	Retry?	Your backend does
400	none	`id` is not a UUID.	No	Use the `id` from the list.
400	`unsupported_version`	Unknown or retired dated version.	No	Send a supported version.
401	none	Header missing, or key unknown or revoked.	No	Check the key.
403	none	The key lacks `videos:read`.	No	Use the app's open video key.
403	`app_not_registered` (in `error`)	The key is not bound to an app.	No	Register the app.
403	`org_suspended` (in `error`)	Your organisation is suspended.	No	Contact Wandura.
404	`video_not_found` (in `error`)	Unknown, not granted, unpublished, archived or not playable yet.	No	Drop it from your list.
429	`rate_limited`	Single-video limit reached (its own counter).	After `Retry-After`	Wait; prefer the cached list.
500	none	The video could not be read.	Backoff	Retry.
503	`service_unavailable`	Wandura could not check the key in time.	After `Retry-After`	Retry.

Canonical API behaviour: retry policy, rate limits, freshness.
Troubleshooting: from a symptom to a fix.
Support: what to send when an error persists.

Errors

Error formats#

Flat format#

Creatives envelope#

Request id#

Handle errors by code#

Retry-After#

Messages for viewers#

Every endpoint#

Every path#

Catalog#

List series#

Get series metadata#

List playlists#

Get playlist metadata#

Playback#

not_entitled reasons#

Configuration#

List creatives#

Get a creative#

Download a creative's final file#

List open videos#

Get one open video#

Related#