Help
Each partner team works with Wandura in its own Discord channel: your team's Wandura Discord channel. Your Wandura contact invites you when your agreement is signed. This page says what to send so problems are solved fast.
Before you write
- Check Troubleshooting: most problems are a key, a scope, a licence or a retry loop.
- Look at partner.wandura.ai → Developers: Last used on each key, and API usage (calls per key and endpoint, last 30 days).
- Admins and Developers create, rotate and revoke every key themselves, playback keys included: no need to ask.
What to contact Wandura about
| Topic | Examples |
|---|---|
| Licences | A film missing from your catalog; not_entitled for a film you expect to stream. |
| Limits | Your normal traffic reaches a limit; a launch peak is coming. |
| Incidents | A key may have leaked: revoke it first, then tell Wandura. |
| Outages | Repeated 5xx or slow tickets for more than 5 minutes. |
| Testing | A test organisation, a licence to end for a rights test, a load-test window. |
What to include
The request id, the time (UTC), the endpoint, the status and error_code, and your organisation: the full list and an example are on Troubleshooting · Escalate.
Warning: Never send a full API key, a
play_auth_tokenor a signed link to anyone, Wandura included. The key prefix identifies a key.
What to expect
The API is in beta. There is no contractual SLA, no on-call commitment and no status page yet: Wandura answers in your channel. See Go-live · Support during the beta.
Updated 2 Oct 2026 · Change history (5)