History: FAQ

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1. 1 Oct 2026 · +3 −3 lines
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     No. The API is server-to-server: the endpoints send no CORS headers, and your API key must never ship inside a client. Your app talks to your backend, and your backend talks to Wandura.
     
   - ### Why can't I create a key with the `playback` scope?
   + ### Can I create a key with the `playback` scope myself?
     
   - Playback keys can stream your licensed films, so only Wandura issues them. You can create keys with `metadata:read`, `creatives:export` and `webhooks:manage` yourself. See [Authentication](../authentication.md#scopes).
   + Yes. Any **Admin** or **Developer** of your organisation creates it on **Developers** by picking **Stream films in an app**. If a playback key leaks, anyone can stream your licensed films, so keep it on your server and revoke it immediately if you think it has leaked. See [Authentication](../authentication.md#scopes).
     
     ### I lost a key. Can Wandura show it to me again?
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     ### Does rotating a key cause downtime?
     
   - Yes: the old key stops working immediately. For a smooth switch, create a second key, deploy it, then revoke the old one. For a playback key, Wandura does this for you: it creates a new playback key, you deploy it, and then Wandura revokes the old one.
   + Yes: the old key stops working immediately. For a smooth switch, create a second key, deploy it, then revoke the old one. This works the same for playback keys.
     
     ### Is there a sandbox?
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2. 1 Oct 2026 · +7 −3 lines
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     ### Does rotating a key cause downtime?
     
   - Yes: the old key stops working immediately. For a smooth switch, create a second key, deploy it, then revoke the old one.
   + Yes: the old key stops working immediately. For a smooth switch, create a second key, deploy it, then revoke the old one. For a playback key, Wandura does this for you: it creates a new playback key, you deploy it, and then Wandura revokes the old one.
     
   + ### Is there a sandbox?
   + 
   + No. Every environment calls `https://www.wandura.ai`. You test with your own keys, in the organisation Wandura chooses for testing, and test plays are recorded like any other. See [Test and production](../integration-guide.md#test-and-production).
   + 
     ## Catalog
     
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     ### Can I play episodes with a standard HLS player?
     
   - No. A standard player loads the playlist and then stalls. Use the Player SDK that Wandura licenses to you during onboarding.
   + No. A standard player loads the playlist and then stalls. Use the Player SDK: Wandura registers your app IDs and issues the Player SDK licence; your organisation pays for it. The setup guide is on partner.wandura.ai → **Developers** → **Player SDK**, available after [onboarding](../before-you-start.md#get-onboarded).
     
     ### Can I cache playback tickets?
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     ### Do prefetch requests count as plays?
     
   - Not when you send `"intent": "prefetch"`. Without `intent`, every successful ticket request counts as a play. Prefetch requests still count toward your rate limit.
   + Not when you send `"intent": "prefetch"`. Without `intent`, or with a value other than `play` or `prefetch`, every successful ticket request counts as a play. Prefetch requests still count toward your rate limit.
     
     ### Where do subtitles come from?
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3. 1 Oct 2026 · +2 −2 lines
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     ### A film I licensed is missing from the catalog. Why?
     
   - The catalog lists a film only while your streaming licence for it is active, today is inside the licence window (in UTC), and the film is published. Check the licence dates with your Wandura partner contact.
   + The catalog lists a film only while your streaming licence for it is active, today is inside the licence window (in UTC), and the film is published. Check the licence dates with Wandura.
     
     ### Why do some episodes have `"id": null`?
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     ### Does the creatives feed include video files?
     
   - No. Records describe each creative but never include a media URL. Ask your Wandura partner contact how final files reach your systems.
   + No. Records describe each creative but never include a media URL. Ask Wandura how final files reach your systems.
     
     ### How do I find out a creative was withdrawn?
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4. 29 Sept 2026 · Page created